Welcome to our Customer Service area and thank you for shopping with the National Gardening Association!

Mission
Contact Us
100% Guarantee
About Shipping and Handling
Hard Goods Shipping Rates
Plant Shipping Rates
How We Ship Plants
When We Ship Plants?

Our Mission
All profits from your purchase support our nationally recognized gardening education and research programs. Our mission is to promote home, school and community gardening as a means to renew and sustain the essential connection between people, plants and the environment.

Contact Us
National Gardening Association
1100 Dorset Street
South Burlington, Vermont 05403
Phone: (800) 538-7476
Fax: (802) 864-6889
E-mail: customerservice@garden.org
Monday-Friday, 9:00am-5:00pm EST

100% Guarantee
We guarantee everything we sell. Your complete satisfaction is our goal. If there are any problems with your order, please let us know by phone, fax, or e-mail within 72 hours. We will either replace items, provide you with a credit towards your next order, or refund your money — your choice.

Special Note on Live Plants: Our products are guaranteed to leave the greenhouse true to name/species and arrive to you in good shape. We do not guarantee our plants against neglect or mishandling after they arrive, so please follow planting instructions carefully. Once the plants are in the ground, we cannot assume responsibility for them.

About Shipping and Handling
We use two schedules for shipping & handling charges — one for hard goods and one for plants. Bulbs, seeds, bare-root plants, and roses use the hard goods shipping schedule.

Hard Goods Shipping Rates

Order Subtotal	Continental U.S.	AK, HI, Canada, VI, PR
$25.00 & Under	$6.95	$13.90
$25.01 - $50.00	$8.95	$17.90
$50.01 - $75.00	$10.95	$21.90
$75.01 - $100.00	$12.95	$25.90
$100.01 & Over	12%	24%

Shipping charges are per delivery address. We ship hard goods to the U.S., Canada, and U.S. Possessions only. Payment of all foreign duties and taxes is the responsibility of the customer.

Plant (exluding Bare Roots) Shipping Rates

Number of Plants	Shipping and Handling
1-6 plants	$9.95
7-12 plants	$12.95
13-20 plants	$18.95
21+ plants	$0.90 per plant

Shipping charges are per delivery address. We ship Live Goods within the contiguous U.S. only.

Most of our plants are sold in collections. All collections include a minimum of three 2-1/2" to 3-1/2" potted plants. However some collections include more than three plants. Plant quantities are listed for the collection on the product description page. Our live goods shipping and handling charges are based on the total number of plants being shipped, and is automatically calculated.

To reserve your plants and ensure shipment on the appropriate date for your zone, we request payment at time of order.

How We Ship Plants
All plants are shipped FedEx or UPS 3-Day Air Service. We ship live plants from mid-March until mid-June. We only ship Monday-Wednesday to assure that your plants do not spend the weekend in a warehouse or the back of a truck. We use an excellent boxing system, so your plants will arrive in very good condition.

Note: we cannot ship to a Post Office Box. Please provide Street Address only.